​🚗 General Services

• Q: What areas do you service?
  A: We operate across Lower Hutt and surrounding regions. Contact us to confirm if your address is within our service range.

• Q: Do I need to be home during the service?
  A: Not necessarily. As long as we have access to the vehicle, water, and electricity, we can complete the service while you're away.

• Q: How long does a typical detailing service take?
  A: It depends on the package and your vehicle's condition. Most standard services take between 1.5 to 3 hours.

• Q: What should I do before my appointment?
  A: Please remove all valuables from your vehicle and ensure we have a clear workspace with access to water and power.

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​📅 Booking & Payments

• Q: How do I book a service?
  A: You can book via our website. We’ll confirm your appointment shortly after receiving your request.

• Q: What payment methods do you accept?
  A: We accept cash and bank transfers.

• Q: What is your cancellation policy?
  A: Please provide at least 24 hours' notice to cancel or reschedule your booking to avoid any fees.

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🌟 Loyalty Program

• Q: What is the Emaculo Loyalty Program?
  A: Our Loyalty Program rewards you with points every time you use our services. Redeem them for discounts, free washes, or full premium details.

• Q: How do I join the Loyalty Program?
  A: Just sign up on our website. You'll start earning points from your first booking.

• Q: How can I earn points?
  A:

       50 points – Sign up

       25 points – Per booking

       50 bonus points – First-ever booking

       1 point per $1 spent – Earn on all purchases

• Q: What can I redeem my points for?
  A:

       300 points = $30 off any service

       600 points = Free Standard Exterior Wash

       1,000 points = $100 off Full Detail

       1,500 points = Free Premium Full Detail (valued at $250)

• Q: Do points expire?
  A: Yes, points expire 12 months after they’re earned.

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🤝 Referral Program

• Q: How does the Referral Program work?
  A: Share your referral link with friends. They’ll get 15% off their first booking, and you’ll receive 250 points when they complete a session.

• Q: How do I get my referral link?
  A: Log in or sign up on our website. Your unique referral link will be available on the “Refer Friends” page.

• Q: Do I need to be a member to refer friends?
  A: Yes, only members can access referral links and earn rewards.

• Q: What can I do with referral points?
  A: Referral points are added to your loyalty points and can be redeemed for any rewards listed above.

• Q: Can I refer more than one friend?
  A: Absolutely! There’s no limit to how many people you can refer—or how many points you can earn.